Refund and Returns Policy

Returns, Cancellations 
&
Exchange Policies

In case you placed an order and no longer wish to buy a product, please cancel your order within 12 hours by contacting us on whatsapp at +919828473007.An order can only be cancelled if its still not shipped from our warehouse. Once shipped an order in transit can’t be cancelled.
We offer a 4-days return policy on unused/undamaged products with their tags intact and in the box they were delivered in.
Remember that you will have to ship the product to us. We will charge a minor fee of Rs. 300 for the returns as we not offer free shipping.
Once the product is received by us, your refund will be generated to your original mode of payment.
SALE items or items bought using coupons will be refunded in the form of store credit depending on the discretion of Neeraj jeweller.
For all ‘Cash On Delivery’ order returns, the COD fee will NOT be refunded.
ALL ITEMS BOUGHT DURING SALES AND DISCOUNTS ARE FINAL AND NOT ELIGIBLE FOR REFUNDS OR EXCHANGES. PLEASE CONNECT WITH US IF YOU HAVE MORE QUERIES.
We receive returned products in 15-20 days. Your patience is appreciated in such circumstances3
Yes, we provide a warranty against manufacturing defects on all our products.
Regardless, we guarantee that our silver will not turn black as each piece is stamped for purity.
Products should not show any signs of being worn and they shouldn’t be resized either.
Customers are advised to check the return/exchange policy for the product they purchase before confirming the final transaction.
The recipient accepting the delivery should not accept the product in cases where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents before accepting the delivery and signing the delivery receipt.
No claim of non-receipt will be entertained once you accept the delivery.
If the recipient is unavailable at the time of delivery, the courier company shall try and deliver the item THRICE before returning it to Neeraj jeweller. All costs for reshipment and handling in the case of non-delivery to the customer shall be chargeable to them only.
The delivery guarantee is subject to the terms and conditions of the courier company. Any inconsistencies in the name or address will result in the non-delivery of the product.
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