Shipping Policy - Neeraj Jeweller

Shipping Policy

Welcome to Neeraj Jeweller. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of gold and silver products purchased from our website (www.neerajjeweller.com).

1. Order Processing Time

All confirmed orders are processed within 1–3 working days after payment confirmation.
Customized jewellery orders may take 5–10 working days depending on design complexity.
Orders are not processed on Sundays or public holidays.

2. Shipping Coverage

We currently ship across India. For international shipping inquiries, customers may contact us directly.

3. Shipping Charges

Free shipping may be available on select orders or promotional offers.
Standard shipping charges will be calculated at checkout based on delivery location.
Insurance charges (if applicable) may be included in shipping cost for high-value gold items.

4. Secure Packaging

        All gold and silver jewellery items are packed securely using tamper-proof packaging to ensure complete safety during transit.
    

Each shipment is sealed and insured (where applicable).
Products are dispatched through trusted courier partners.
High-value shipments may require OTP verification at delivery.

5. Estimated Delivery Time

Metro Cities: 2–5 working days
Other Locations: 4–8 working days
Remote Areas: Delivery may take additional time.

6. Delivery Verification

Customers must verify the package condition before accepting delivery. If the package appears tampered, damaged, or open, please refuse delivery and contact us immediately.

7. Tracking Information

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.

8. Delays & Unforeseen Circumstances

Delivery timelines may be affected due to weather conditions, government restrictions, courier delays, or other unforeseen events. Neeraj Jeweller will not be responsible for such delays beyond our control.

9. Incorrect Address

Please ensure that the shipping address provided is accurate and complete.
We are not responsible for delivery failure due to incorrect or incomplete address details.

10. Lost or Damaged Shipments

If your order is lost in transit, we will investigate with the courier partner.
Claims must be reported within 48 hours of expected delivery date.
Refund or replacement will be processed after verification.

11. Signature Requirement

For high-value gold jewellery orders, a signature and valid ID proof may be required at the time of delivery.

12. Contact Information

For any shipping-related questions or concerns, please contact us:

Neeraj Jeweller
Website: www.neerajjeweller.com
Phone: +91-9828473007
Email: njeweller365@gmail.com